· If you avail shipment insurance from AVN, then in case of damage or theft,


1. AVN insures and repays the full value of the product, if the invoice value of the product is less than Rs. 5000.

2. To claim the insurance on damages client must have to provide the pictures of broken package and product.

3. If the invoice value of the product is from Rs. 5001 to Rs. 50000, 0.50% of the invoice value shall be charged, if the customer requests.


· If you avail shipment insurance from a third party service provider:

1. In case of damage or theft, the Certificate of Fact (or COF) will need to be produced at the time of product shipment. And 0.25% is charged on the Invoice Value.

 

· The claim settlement process time ranges from 4-15 days.